My Services

I help organisations move from ideas to action — connecting collections, content and communities in purposeful, sustainable ways. My work is built around what heritage organisations routinely need: clarity, direction, capacity and momentum. Whether you’re developing a new strategy, scoping a project or navigating a complex period of change, I offer practical support that strengthens both decision-making and delivery.

Project Discovery & Scoping

Defining what’s possible - from collections to content to delivery

I help organisations understand their starting point and identify a realistic, achievable pathway forward. This early-stage work clarifies the scale, direction and feasibility of new projects and funding bids.

Deliverables typically include:

  • A collections or material audit with key findings

  • An options paper outlining interpretive and thematic possibilities

  • A draft NLHF Project Enquiry Form

  • High-level budgets, timelines and delivery models

  • Early-stage consultation planning

  • A resource and skills map to support future planning

Ideal for: heritage organisations preparing funding applications, redisplays, strategic changes or new programmes.

Heritage Strategy & Organisational Planning

Clear, actionable strategies aligned with people, purpose and resources

I develop strategies that give organisations direction, coherence and confidence, whether focused on heritage, learning, audiences or whole-organisation development.

Deliverables typically include:

  • A structured strategic framework and vision

  • Defined strategic pillars and priorities

  • A costed implementation plan

  • Learning and audience development approaches

  • Curriculum and interpretive linkages (where needed)

  • A summary report suitable for trustees, funders or senior leadership

Ideal for: organisations seeking clarity of direction, alignment across teams or a refreshed strategic foundation.

Interpretation, Narrative & Experience Planning

Turning collections and stories into compelling visitor experiences

I help organisations shape the stories they want to tell and the ways they want to tell them — from gallery redisplays to digital content and hybrid learning.

Deliverables typically include:

  • An interpretation framework and narrative structure

  • Content hierarchies and thematic strands

  • Exhibition or redisplay concept plans

  • Options for digital, hybrid and off-site learning

  • Curriculum-aligned learning content (where appropriate)

Ideal for: museums developing new interpretation, redesigning galleries or reimagining visitor journeys.

Participation, Co-Creation & Community Voice

Embedding collaboration into the systems and stories of your organisation

I design structured processes that ensure your communities, partners and stakeholders meaningfully shape heritage work.

Deliverables typically include:

  • A consultation and engagement plan

  • Stakeholder and community mapping

  • Co-creation frameworks and facilitation

  • Partner development approaches

  • Recommendations for inclusive practice

  • A summary of consultation insights

Ideal for: organisations seeking to deepen representation, trust and long-term engagement with their communities.

Collections Development, Storage & Compliance

Aligning collections practice with strategy, accreditation and long-term needs

I support organisations to assess, strengthen and realign their collections practice to meet operational, strategic and Accreditation requirements.

Deliverables typically include:

  • A collections review with priority areas

  • Accreditation and policy compliance recommendations

  • Documentation and procedural planning

  • Storage needs assessments and options

  • Collections-to-story mapping to support interpretation

Ideal for: organisations preparing for Accreditation, undertaking redisplays or aligning collections with strategic priorities.

Implementation Planning & Delivery Support

Turning strategy into reality - clearly, pragmatically and confidently

I provide experienced, structured support to translate ambition into delivery. My approach ensures teams, budgets and milestones are aligned and achievable.

Deliverables typically include:

  • Delivery timelines, milestones and resource plans

  • Clear staffing and skills requirements

  • Consultant briefs and procurement support

  • Internal advocacy papers for boards and councils

  • NLHF Project Planning applications (under £250k)

Ideal for: organisations ready to implement change, deliver a strategy or bring shape and momentum to complex work.

Not sure where your needs fit? Let’s talk.

Every organisation gets stuck from time to time — a project slows, a plan loses momentum, or capacity simply isn’t there when you need it. If that sounds familiar, please get in touch for an informal conversation. I’m always happy to explore where I can help.

I can support you to:

  • stabilise situations and create space to think

  • diagnose issues and repair problems quickly

  • step into gaps without fuss and keep things moving

  • bring structure, clarity and momentum back to complex work

If you’re unsure which service applies, or you feel your challenge sits somewhere in between, I’d be glad to help you work it out.